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Making
a report
Dahlia
Bartley, Contributor
Hello!
Hello! Here's hoping that you have
settled into school and that you are
re-energised and ready for some serious
work. You simply cannot afford to
waste precious time.
Let's
do the following question together.
Read
the following conversation carefully,
and then answer the question which
follows.
The
following is a conversation between
Pat Gibbs and a sales clerk of Harley's
Dry Goods Store, which took place
on Wednesday, May 8, 1990.
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Scene:
Harley's Ltd. On Wednesday May
8, 1990.
Store
clerk: Good morning,
how can I help you?
Mrs.
Gibbs:
I don't know if you remember
me. I am Pat Gibbs.
Store
clerk: Yes, you were
in here yesterday. I sold you
that suitcase.
Mrs.
Gibbs:
Yes. And that's exactly why
I am here now. You see, it was
only when I got home that I
realised that the suitcase was
torn. Here, you can see for
yourself.
Store
clerk: That small
tear? It's hardly noticeable.
If you hadn't pointed it out
...
Mrs.
Gibbs:
That's not really the point.
This is a damaged item and I
paid for a new one. I want it
replaced.
Store
clerk: That's not
possible. Once an item that
was on sale was purchased and
leaves the shop, it can't be
returned and exchanged for another.
We have no proof that it was
torn before it left the shop.
Besides, I think that was the
last suitcase of that kind.
Let me see ... Yes, it is an
Ajax suitcase and we have no
more in stock.
Mrs.
Gibbs:
Well, I am not letting this
matter stop here. This store
boasts of its quality merchandise
and customer satisfaction. I
am going to report this to your
manager and if I don't get satisfaction
there, I'll write to the press.
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Mrs.
Gibbs did take the matter to the manager
who asked the sales clerk for a written
report on the incident.
Imagine
that you are the sales clerk. Write
a clear report of not more than 110
words on what happened.
(20 marks)
(Marks
will be given for the content and
organisation of the report and for
grammar and mechanics.)
Here
is the relevant material that you
will need to answer the question:
- The
date of the sale and the item bought
- Mrs.
Gibbs returned to the store to complain
- She
requested a replacement as she had
discovered that the suitcase was
torn
- You
indicated to her that the tear was
hardly noticeable
- You
informed her that the item was on
sale, etc.
- You
also told her that you had no proof
that the suitcase was damaged before
she left the store with it
- The
suitcase was the last one in stock
- Mrs.
Gibbs said she would report the
matter to the manager
- Mrs.
Gibbs said that if she was not satisfied,
she would send a letter to the press
Having
gathered this information, you now
need to present it in a logical manner,
paying attention to the word limit
and, of course, tense, agreement of
subject and verb, punctuation and
spelling. Try to answer the question,
now. If you find that you are not
within the word limit, then you will
need to review your answer.
As
time goes by, we will look at other
questions of this nature. Do enjoy
the week ahead.
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Sharna-Kaye
Whyte looks at a cover page
during an information technology
class at the Greater Portmore
High School, recently. - Anthony
Minott/Freelance Photographer
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Dahlia
Bartley teaches at Glenmuir High School.
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